At The DermaRoom Collective, we are committed to protecting your privacy and maintaining the confidentiality, accuracy, and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you access our website, online courses, memberships, webinars, educational materials, and related services, including those hosted through Thinkific.
By using our website, registering for courses, memberships, events, or interacting with our educational services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Mailing address
- Professional credentials or occupation
- Payment and billing information
- Course registrations and educational participation history
- Membership information
- Communications you send to us
We may also automatically collect certain technical information including:
- IP address
- Browser type and device information
- Pages visited
- Time spent on pages
- Referral source
- Learning progress and course engagement metrics
2. How We Use Your Information
We collect and use personal information to:
- Deliver educational programs, memberships, webinars, and digital content
- Process payments and registrations
- Provide access to courses and downloadable resources
- Communicate important course or membership updates
- Respond to inquiries and provide customer support
- Improve our educational offerings, website performance, and user experience
- Send newsletters, promotional materials, and educational updates where consent has been provided
- Meet legal, regulatory, or professional obligations
3. Payment Processing
Payments may be processed through secure third-party payment providers. We do not store complete payment card information on our systems. Payment information is handled directly by secure payment processors in accordance with their privacy and security standards.
4. Third Party Platforms and Services
We may use trusted third-party service providers to operate our business and educational platforms, including:
- Thinkific for online course hosting and learning management
- Mailchimp for email communications
- Payment processors for secure transactions
- Analytics services to improve website and learning experiences
These providers may collect, process, or store information on our behalf and are responsible for maintaining reasonable privacy and security standards.
We encourage you to review the privacy policies of any third-party services you interact with.
5. Cookies and Analytics
Our website and educational platforms may use cookies and similar technologies to:
- Improve website functionality
- Remember preferences
- Understand user behaviour
- Monitor website performance
- Support marketing and analytics efforts
You may choose to disable cookies through your browser settings, although some website features may not function properly.
6. Email Communications
If you subscribe to newsletters, educational updates, or promotional communications, we may send information about:
- New courses and educational opportunities
- Professional development webinars
- Events and symposiums
- Membership updates
- Industry news and educational content
You may unsubscribe from marketing communications at any time using the unsubscribe link in emails or by contacting us directly.
7. Sharing of Personal Information
We do not sell, rent, or trade your personal information.
We may disclose personal information only when necessary to:
- Provide services through trusted third-party vendors that you have requested to be offered to you
- Process payments (Stripe)
- Meet legal or regulatory obligations
- Protect our rights, property, safety, or users
8. Data Security
We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, misuse, or loss. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only as long as necessary to:
- Deliver educational services
- Maintain membership or course records
- Meet legal, accounting, tax, or regulatory requirements
- Resolve disputes and enforce agreements
10. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent to marketing communications
- Request deletion where legally permitted
To exercise these rights, please contact us at:
Email: [email protected]
Business Name: The DermaRoom Collective
11. Practitioner Education Disclaimer
Some educational offerings may be intended for healthcare professionals, allied health professionals, or aesthetic practitioners. Participation in educational materials does not establish a provider-patient relationship, nor does educational content constitute medical, legal, or regulatory advice.
12. International Users
As our educational services may be accessed internationally, information may be processed or stored in jurisdictions outside your province, state, or country, including through third-party service providers.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of those changes.
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact: